- Rua Frederico George, 1600-012 Lisboa
- kred@kredimo.net
- +39 350 198 0007
Digital accessibility consists of designing and maintaining websites, mobile applications, and digital communication services in such a way that they are accessible to all users, including persons with disabilities.
Accessible digital content must be:
Perceivable (visually and audibly),
Operable (usable via different input methods),
Understandable, and
Compatible with assistive technologies.
Digital accessibility addresses a wide range of disabilities that may affect the use of online services, including physical, sensory, cognitive, mental, and psychological impairments, whether permanent or temporary.
At Kredimo, digital accessibility is a core and ongoing priority throughout the design, development, and maintenance of our websites, mobile applications, and digital services made available to clients, partners, and the public.
Accessibility considerations are integrated from the earliest stages of design and continue throughout the lifecycle of our digital services, with the objective of ensuring equal access, usability, and inclusion for all users.
Kredimo aligns its accessibility approach with Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019, commonly referred to as the European Accessibility Act, and with its national transposition into Portuguese law.
This directive establishes accessibility requirements for products and services intended for private consumers and refers to compliance with the harmonised European standard EN 301 549, which defines accessibility criteria for digital content, websites, and mobile applications.
To ensure compliance with applicable accessibility regulations, Kredimo has established internal processes and governance mechanisms dedicated to digital accessibility, including:
Identification and inventory of digital services covered by accessibility obligations
Awareness, training, and guidance initiatives for teams involved in design, development, and content creation
Integration of accessibility requirements at each stage of content production and service development
Continuous internal monitoring to ensure sustainable compliance
Accessibility is treated as a shared responsibility across all relevant teams.
Kredimo conducts periodic accessibility assessments of its digital services based on recognized evaluation frameworks aligned with EN 301 549 standards.
Audit results are documented internally and used to:
Identify areas for improvement
Correct accessibility issues in a timely manner
Enhance user experience for all users
Where applicable, accessibility statements are published to inform users about the level of compliance and implemented measures.
An accessibility audit makes it possible to assess the level of conformity of a digital service with a given reference standard.
Accessibility statements describe:
The evaluation methodology used
The level of compliance achieved
Any known limitations and corrective actions
Accessibility statements may be published for Kredimo’s websites, customer portals, and mobile applications as they become available.
Kredimo websites feature a consistent main navigation menu, available in the same position across all pages, enabling users to easily access different sections of the site.
A site map accessible from the footer
A search function to quickly locate content
Each page follows a consistent structure:
Content is structured using appropriate heading levels, which:
Improve understanding through hierarchical organization
Allow screen readers to generate summaries of page content
Enable faster navigation using assistive technology shortcuts
Quick access links are available at the beginning of pages to facilitate navigation to key sections.
These links are not visible by default but appear when they receive keyboard focus.
They allow direct access to:
Main content
Navigation menu
Search function
Header area
Footer area
Text sizes are defined using relative units, allowing users to adjust font size through browser settings.
Kredimo websites support zoom and text enlargement without loss of content or functionality.
Interactive components, including those based on JavaScript, are designed to be:
Keyboard-accessible, and
Compatible with screen readers, such as JAWS or NVDA
This ensures that users who do not use a mouse can navigate and interact with the site effectively.
If you experience any difficulty accessing or using Kredimo’s digital services, we encourage you to contact us.
Kredimo will give priority to correcting accessibility issues online wherever possible. If a permanent solution cannot be implemented immediately, the requested information will be provided in an accessible alternative format, such as:
Written communication (document or email), or
Verbal communication (telephone or interview)
Email: serviço@kredimo.net
